Report a network issue

Tell us what’s affected so we can investigate.

All fields are required unless marked optional.

Affected service

BGP / IP transitRouting & internet connectivity Layer 2Ethernet & transport circuits

Your ASN

Location / handoff

Your BGP IP address

Backbone BGP peer IP

Current BGP session state

Issue details

Service impact

When did it start?

Use your local time.

Issue summary

What are you experiencing?

Include affected traffic or prefixes, whether it’s still happening, and any recent changes or checks you’ve made.

Diagnostics (optional)

Useful: BGP summary, affected prefixes, ping or MTR output with source and destination IPs.

Remove passwords, BGP authentication keys and other secrets.

Your contact details

Company

Your name

Email address

Phone number (optional)

Your contact details and diagnostics are emailed to our support team to investigate this issue.

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